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FAQ

  • HOW LONG WILL IT TAKE TO SHIP MY ORDER?
    This will depend on what you order. Footwear and Custom clothing orders from our store typically ship within 5 to 10 business days, but certain item for example can be shipped as quick as 48 hrs. Production and shipping time are seperate.
  • I'VE PLACED AN ORDER WITH MULTIPLE ITEMS RECENTLY, CAN I COMBINE THEM INTO ONE PACKAGE?
    Since we have several different warehouses worldwide, not all items are stored in one place. When you order multiple items at a time, each item will be shipped out separately. So you will probably receive one item before the next. Don't panic if you don't receive all of your items at once…they will get to you! :-)
  • HOW SECURE IS MY PERSONAL INFORMATION?
    We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
  • HOW DO I PLACE MY ORDER?
    Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order. We’ll prepare your order and let you know when it's on its way!
  • PAYMENT METHODS
    What type of payments do you accept? We accept Visa, Mastercard as well as Paypal. When will my card be charged? Just after your order has been successfully placed.
  • I tracked down my order and the status says Return to Sender, what should I do?
    In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.
  • I NEED HELP WITH A LATE ORDER.
    Orders from our store typically ship within 5 to 10 business days. For international orders, transit can take an additional 1 to 2 weeks. If your order has not arrived after 10 business days (domestic-UK and USA) and 20 business days (international), please contact us for timely support.
  • The tracking site says Delivered but I haven’t received my order yet.
    Please note that we provide a tracking number to each customer. It is the customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.
  • MY TRACKING NUMBER ISN’T WORKING.
    Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact us.
  • CANCELLATIONS
    If you change your mind about your purchase, please send us an email to info@haygoodies.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made. Your order is only eligible to be cancelled and modified within 2 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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