Refund & Returns

Our return policy is based on the philosophy that we would only process return on issues that is because of us, and the return amount is only measured by the amount of fees that we received. Basically, we will replace an item if there’s an issue with it if the issue is because of us. In such cases, replacing the item or refunding the exact amount of the fulfillment cost for that order is the only resolution we would act.

According to our Limitation of Liability terms, We would not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of or inability to use the Service.

 

PLEASE BE AWARE:

• We may not be able to avoid a little COLOR and SIZE DIFFERENCIATION caused when printing, making our product. For example, colors may look brighter or darker than when comparing with the artwork file. Shirts may be 1-2 centimeters shorter/longer or widers/smaller than the announced size chart. Please always check the size charts.

• To start a return, you can contact us at info@haygoodies.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  
  You can always contact us for any return question at info@haygoodies.com.

   

  We understand that sometimes the item is just not what you want anymore but due to all our products being made-to-order we typically do not accept returns or exchanges due to user errors such as incorrect selection of sizes, designs, colors, etc.

  Please be informed that our products are customized and manufactured under market demand; thus, they are not always available items. Also, advertised images may be slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the 20% difference between advertised images and the actual item you received.

  Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

   

  Exceptions / non-returnable items
  Certain types of items cannot be returned, like custom products (such as special orders or personalized items), made to order clothing, shoes and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
  
  Unfortunately, we cannot accept returns on sale items or gift cards.

  Exchanges (if applicable)

  We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

  Refunds (if applicable)

  We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons:

  Please contact us with a photo of the product you received along with detail shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.

  For all other requests please contact us. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear.

  Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

  • The product is flawed.

  • The print quality is poor.